Shipping policy

Thank you for choosing to partner with us! Our goal is to provide you with a smooth and efficient shipping process for your business needs. Please read our shipping policy to understand how we handle your orders.

1. Order Processing Time
All orders are processed within 1-2 business days. Processing times may vary depending on product availability, order size, and customisation requirements. Once your order is processed, it will be shipped using the selected shipping method.

2. Shipping Costs
Shipping costs for orders will be calculated based on the weight, size, and destination of the order. For bulk orders or large shipments, we may offer customised shipping quotes. Please reach out to our sales team for more details.

3. Shipping Methods
We offer a variety of shipping options for orders, including standard, expedited, and freight shipping for larger shipments. 

For bulk shipments or international orders, we can provide recommendations or assist in coordinating logistics. 

4. International Shipping
We provide international shipping for orders. International shipping costs, customs duties, and taxes will be calculated during checkout. Please note that all customs clearance fees, taxes, and import duties are the responsibility of the buyer.

5. Shipping Terms and Delivery Times 
Delivery times vary depending on the shipping method and destination. International shipping times vary by country and customs procedures. For freight shipments, delivery can take between 7-14 business days depending on the distance and location.

6. Order Tracking
Once your order is shipped, we will send you a tracking number so that you can monitor the status of your shipment. For bulk or freight orders, we may provide a shipment schedule and updates along the way.

7. Minimum Order Requirements
For orders, there may be minimum order requirements based on product type or total value. Please contact our sales team for more information on any minimum order thresholds.

8. Shipping Delays
While we aim for timely deliveries, shipping delays can occasionally occur due to unforeseen circumstances such as weather, strikes, or customs delays. We will notify you of any significant delays and work with you to resolve any issues.

9. Returns & Damaged Goods
If your order arrives damaged or is incorrect, please contact our customer support team within 7 business days of receiving the shipment. We will provide instructions for returning damaged goods and arranging replacements. 

10. Contact Information
For any shipping-related questions, quotes, or inquiries, please contact our dedicated support team at:  
- Email: info@yxxc.com
- Phone: +8613788859899